Mike did an outstanding job, taking the time to suggest options for my HVAC system and explaining their importance. Very neat and helpful.
My husband and I were driving up north. We had our 12 week old son and 10 yr old daughter in the car. We had a very scary interaction with one of their drivers. He continued to put us and others on the road at risk.
I reached out to the phone number on the company van bring driven and advised what happened. The answering service said they would leave a message for the office when they open. I will be honest I was not confident. I also sent a FB message with photos of the driver and the van I hoped I would be contacted due to how erratic their driver was and I had a real concern for safety! To our surprise the OWNER of the company called me at 830pm the same day. He was so concerned with our experience he had to reach out. He advised he would talk with his driver and follow up. He again kept that promise and advised an internal meeting as well as consequences were handed out accordingly.
I feel confident in this business after this experience. I believe the owner respects the community and cares for others even when they are not customers. I would do business with them!
Best service experience I've had in a long while thanks to Mike our technician. He showed me what was going on with my system and explained everything he was doing. No hint of any upsell (refreshing).
They were prompt, professional and were able to fix our a/c problem quickly. We use them for all our furnace needs.
Entire team was professional and great to work with. Thank you!
We have been using Brown's Heating and Cooling for years and have ALWAYS been impressed with their services and staff!!! I have spoken with April many times over the phone and she is so incredibly kind, communicative and professional. She always returns my phone calls in a timely manner and works us into their busy schedule if we are having issues with our unit. We strongly rely on their services because of my son's health and they have always been such a pleasure to deal with. All of their techs are so friendly and respectful when they are servicing our unit, this speaks volumes with this type of business. This business has never overcharged us for their services and they are very fair with their pricing. Cristian was the tech that did the maintenance on our AC unit last week and he was great to work with. He was friendly, knowledgeable, professional and detailed in explaining what he did/the services he performed and gave us some great advice on how to keep our unit running at it's best this summer. We appreciated him taking the time to wear shoe covers when going coming into our home (all of their techs have done this for our family over the years and we are so grateful). I have recommended this company to my friends and co-workers and they have all been so happy with their services as well. Brown's Heating and Cooling deserves all the positive recognition....they are an HONEST and reliable local company to do business with !!!
My installation team was Josh and Kyle who were professional, friendly and user-friendly. They laid down protective plastic on our stairs down to the utility room and kept me informed of every aspect of the work. They answered my questions with straight forward clear terms. Overall I could not have asked for a better installation or a better team to do it. They will certainly get my future business.
Josh and Kyle were very professional. Explained how everything was going to happen during the installation. Took caution with the surroundings to not disturb no more than necessary. Reviewed installment of unit and how to most effective way to use it and maintain it. Couldn't have asked for a better team. They worked very well together.