My go to place for any of my heating/cooling needs. Even when my new house was under warranty and I was getting the run around with the contractors and a faulty water heater, Bob sent his folks over and fixed the problem immediately. I had them install a humidifier in my HVAC system and use them to do an annual service check as well. Always highly competent and friendly employees. There are a lot of choices out there, so letting people know about the great ones is important. Brown's is one of the great ones!
I can't believe some of these other reviewers interacted with the same company I did. We have used Brown's twice, once for heating, once for air conditioning. Their service is top notch. April provides excellent customer service. She helped us get "squeezed in" when the wait for AC service was more than a week. Within 24 hours, Clay had fixed our problem. The owner of the company was personally involved in the installation of our new heater last year, and at every level, from every employee, we have seen nothing but kindness, knowledge, professionalism, and a commitment to excellence. Five stars, no question!
I've been using Browns for 6 years and wouldn't think of calling anyone else. Prompt friendly service even when it's due to my own lack of cleaning filters.....oops.
I moved into an existing house 2 years ago and just this past weekend our furnace would not stay lit, terrible timing as it was the middle of January and COLD out. I went down to see if I could fix it and saw Brown's Heating sticker on the furnace. I called, they answered and said their tech would call me soon with an approximate time he will show up.
What happened next is what really set them apart. I explained what the problem was and the tech walked me through how to fix it over the phone (it was super easy) because he didn't want me to pay the extra charges for a weekend appt. UNREAL!
Well the furnace is still running fine, but I gotta tell you, I won't even think of calling anyone else if I need furnace services again.
These people are true class acts running an honest business!